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BUILDING MAINTENANCE

MISSION

"To provide quality building maintenance and reimbursable services for a safe and quality educational environment for our students and staff."

VISION

"To meet the increasing demands of a rapidly changing environment, we will provide proactive, responsive, cost-effective service. We value the expertise of our maintenance staff and the important contributions they give to the success of the organization. We encourage staff training and development, open and honest communications and teamwork for mutual success. We respect all individuals with diverse backgrounds, skills and needs."

STRATEGIC PLANS

• FINANCIAL GOAL
  

  "Provide efficient, cost effective Building Maintenance services and maintain campus facilities to maximize the life cycles of our physical assets."

  STRATEGIES

  • Benchmark performance.
  • Reduce deferred maintenance backlog.
• CUSTOMER PERSPECTIVE GOAL
  

  "Deliver quality services that satisfy customer requirements."

  STRATEGIES

  • Promote customer service awareness.
  • Develop partnerships with customers for mutual success by ensuring a program of customer followup (visits, status updates, etc.)
  • Customize and adjust services to meet customer priorities
  • Quickly resolve complaints.
• INTERNAL PROCESS PERSPECTIVE GOAL
  

  "Design and implement more effective and efficient processes."

  STRATEGIES

  • Simplify and streamline processes.
  • Improve the delivery of services.
  • Seek technology and equipment that will assist us in working more effectively and efficiently.
  • Adopt best practices
  • Ensure an adequate P.M. program.
• INNOVATION AND LEARNING GOAL
  

  "Encourage staff training and development."

  STRATEGIES

  • Provide appropriate training for our employees.
  • Formalize program for career development.
  • Prepare and encourage employees to implement new technologies.
  • Define and reinforce values that promote teamwork, learning, and high performance.

Building Maintenance is committed to provide quality customer service in building maintenance and reimbursable services for a safe and quality educational environment for our campus community. Building Maintenance is responsible for maintaining approximately 1,533,819 gross square feet of state supported facilities.

The building trades are dedicated to maintain the campus at its highest standard. Building Trades include:

• Locksmiths
• Carpenter
• Plumbers
• Electricians
• Painters
• Facilities Maintenance Workers

In addition to the daily work order requests for routine, non-routine and emergency maintenance services, building maintenance utilizes a computer based preventive maintenance program (PM). Preventative maintenance is proactive maintenance, facilities preservation, and renovation of facilities. Facilities Services encourages the campus community to use our automated work request web site for submitting work requests.