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MISSION STATEMENT & STRATEGIC PLANS

MOTTO

"Maintaining A Quality Campus Environment"

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FACILITIES SERVICES

MISSION

"To provide a quality and safe environment for our customers and employees and demonstrate stewardship of the physical assets of the campus."

VISION

"To meet the increasing demands of a rapidly changing environment and provide services in a proactive, responsive, cost effective and service-oriented manner that parallels and supports the University's strategic plan.

Our employees are the backbone of our mission. We will strive to ensure that our employees receive appropriate training so that they are prepared for the demands of the future. Their ability to meet these demands enhances their reputations as well as the departments. We will encourage career and personal growth. Involvement, training, teamwork, trust and respect are essential to our success.

We will continually strive to improve our services, customer satisfaction, value and safety within the boundaries of our resources."

STRATEGIC PLANS

FINANCIAL GOAL

"Provide efficient, cost effective Facilities Services services and maintain campus facilities to maximize the life cycles of our physical assets."

STRATEGIES

• Establish a high level of accountability.
• Align department priorities with campus requirements.
• Benchmark performance.
• Reduce deferred maintenance backlog.

CUSTOMER PERSPECTIVE GOAL

"Deliver quality services that satisfy customer requirements."

STRATEGIES

• Establish a proactive customer service program.
• Develop partnerships with customers for mutual success.
• Implement effective customer service feedback and measurement system.
• Develop a system for tracking and resolving complaints when they occur.

INTERNAL PROCESS PERSPECTIVE GOAL

"Design and implement more effective and efficient processes."

STRATEGIES

• Simplify and streamline processes.
• Improve the delivery of services.
• Integrate technology to improve services.
• Adopt best practices to improve services.

INNOVATION AND LEARNING GOAL

"Foster a learning environment where employees are encouraged to develop their skills to meet the demand of the future."

STRATEGIES

• Provide appropriate training for our employees.
• Formalize program for career development.
• Prepare and encourage employees to implement new technologies.
• Define and reinforce values that promote teamwork, learning, and high performance.