CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO
Facilities Services
Has Facilities Services recently performed some work for you department? Please take the time to print this form and answer these questions about our service. Your opinions are very important to us, and will help us to serve you better in the future. Your specific answers will be treated confidentially. When finished, fold this form and send it to Facilities Services via campus mail or email: workreq.
- Tony Simpson, Facilities Services Director
| Work Order Number: | |
| Description of Work:
|
|
Timeliness of Service |
|
| Did we provide you with an estimate of the
cost of your project within 30 days? qYes qNo
Were you informed of the time period for which the work was scheduled? qYes qNo
Do you feel there were any unnecessary delays in starting the project? qYes qNo |
If the start of work had to be delayed beyond
the original schedule date, was this communicated to you? qWork wasn't delayed qYes qNo Once
started, was the work done promptly? Was the work completed by the date it was needed? qYes qNo |
Estimates & Prices |
|
| Did our estimate reflect the amount charged for the work? qYes qNo | Do you feel that our charges are fair for the quality of work performed? qYes qNo |
Professionalism |
|
| Were the Facilities Services employees who
performed the work courteous and pleasant? qYes qNo Did we do the work that you
requested? |
Was the work done in a competent, professional
manner? qYes qNo Overall, were you satisfied with the
job? |
Communication |
|
| How would you rate communication between
Facilities Services and the campus community? qGood qFair qPoor In the last year, it has: |
Do you have any comments or suggestions about how we can better serve your needs? |
Suggestions |
|
| How might we improve the level of service?
|
|
Would you like a Facilities Services representative to contact you? qYes, phone extension_______ qNo
Send your inquiries and comments about this
page to whitman@csusb.edu.
Revised January 15, 1998.