ADMINISTRATIVE SERVICES

Administrative Support

MISSION
"To provide quality business and administrative support services for the department's operations. These support services shall be provided in a proactive, responsive, cost effective, and service oriented manner, paralleling and supporting the University's strategic plan."

VISION
"To work together as a partnership. Enhancing involvement, training, teamwork, trust and respect is essential. We will function as a collaborative organization and commit ourselves to the concept of continuous improvement."

STRATEGIC PLANS

FINANCIAL GOAL

"Provide Facilities Services administrative services in an efficient and cost effective manner."

STRATEGIES

• Provide accurate and timely reports.
• Support Performance Management.

CUSTOMER PERSPECTIVE GOAL

"Deliver customer oriented services in an expediate and efficient manner."

STRATEGIES

• Establish a proactive customer service program.
  
• Develop partnerships with customers for mutual success.
  
• Implement effective customer service feedback and measurement system.
  
• Support implementation of a system for tracking and resolving complaints when they occur.
  
• Provide alternate business methods, within University policies, to enhance customers' requirements
  

INTERNAL PROCESS PERSPECTIVE GOAL

"Design and implement more effective and efficient processes."

STRATEGIES

• Simplify and streamline processes.
  
• Implement methods to improve services.
  
• Integrate technology to improve services.
  
• Adopt best practices to improve services.

INNOVATION AND LEARNING GOAL

"Foster a learning environment where employees are encouraged to develop their skills to meet the demand of the future."

STRATEGIES

• Provide appropriate training for our employees.
  
• Formalize program for career development.
  
• Prepare and encourage employees to implement new technologies.
  
• Define and reinforce values that promote teamwork, learning, and high performance.
  

Administrative Support

Administrative Support is dedicated in providing quality business and administrative services for Facilities Services operations. This includes key issuance, vehicle rentals, lost or stolen keys, key code issuance, and Voyager gas cards. Additionally, Administrative Support handles staff clearances for Facilities Services and is responsible for notifying individuals on the status of their Defensive Driving card.

Administrative Services is located in the Facilities Management Building. There are drop boxes located outside the doors for your convenience, for after hour vehicle returns.

Our office hours are Monday thru Friday 7:30 am - 5:00 pm and we can be reached directly at:

• Vehicle Reservations: 537-5174
• Key Clearances/Requests: 537-5166
• Facilities Services General Information: 537-5166
  

Fiscal Administrative Support

Fiscal Administrative Support assists in the management of Facility Services' budget that involves posting a variety of documents, maintaining the financial records and reconciling over 170 accounts. Additionally, Fiscal Administrative Support monitors procurement from the point of in-taking the requests, as well as issuing change orders, troubleshooting and problem-solving, tracking the receipt of merchandise, and authorizing the final payment to the vendor.

For information on:

• Department orders contact 537-3319
• Department accounts contact 537-3625

Additionally, the entire department is supported by our Information Technology Consultant who keeps us on the cutting edge of technology.